A. If buyers visit our factory and check the machine, we will teach
you how to install and use the machine,
and also trainyour workers/technician face to face.
B. Without visiting, we will send you user manual and video to
teach you to install and operate.
C. If buyer needs our technician to go to your local factory,
please arrange board and lodging and
other necessary things.
5. After service
A. One year guarantee for whole machine.
B. 24 hours technical support by email or phone call.
C. If there is any problem found of the machine, we will repair it
for free in one year.
6.package and Warranty:
- 1. Nude,with waterproof cloth and stow-wood.Imported computer
control system packed with waterproof cloth and card board.
- 2. This producing line is maintained free of charge for 18
months.When the machine is used in China,we will install and debug
the machine for free;if it is used at abroad,we will send the
professional technician to debug.Buyers should take all the fees
for technicians travelling abroad.
- 3. All the parts in the roll forming machine is free to maintain
all the life,if in 18 months our company bear the cost for
exchanged the broken part like the new parts cost and express
cost,if more than 18 month,we also free to maintain the broken
parts but for send the new parts,the buyer need bear the express
cost.
- 4. When ship the roll forming machine,We will also send one set
CD and specification(Chinese and English) to you with the
machine,they can teach you how to operater the machines.
7. FAQ
1. Does one machine can only produce one style panel profile?
Not exactly.For some making machine. It can produce more kinds of
panels by change their rollers.
2. Do you have after sales support?
Yes, we are happy to give advice and we also have skilled
technicians available across the world.We
need your machines running in order to keep your business running.
3. How to visit your company?
a. Fly to Beijing airport: By high speed train From Beijing Nan to
Cangzhou Xi (1 hour), then we can
pick up you.
b. Fly to Shanghai Airport: By high speed train From Shanghai
Hongqiao to Cangzhou Xi(4.5 hours),
then we can pick up you.
4. What can you do if the machine broken?
Our machine's warranty period is 12months,if the broken parts can't
repair,we can send the new
parts replace the broken parts freell,but you need pay the express cost
yourself.if after
warranty period,we can through negotiationfor to solve the problems,and we supply the
technical support for the whole life of the equipment.
5. Can you be responsible for transport?
Yes,please tell me the destination port or address.we have rich
experience in transport.
